Frequently asked questions
Quick answers about delivery, products, returns and payment.
Orders & delivery
Where do you deliver?
We deliver across the United Arab Emirates.
How fast is delivery?
Delivery options, costs and estimated dates are shown at checkout before you pay.
How much does delivery cost?
Delivery is free on orders over AED 100. For smaller orders the delivery charge is shown at checkout.
What does "Awaiting stock, shipping soon" mean?
You can order the product now and we will dispatch it as soon as stock arrives.
Products
Are your products authentic?
Yes. Every product is 100% genuine and arrives factory sealed, exactly as it left the manufacturer.
Do you sell English or Japanese trading cards?
Both. The language is shown on every trading card product page.
Are pull rates guaranteed?
No. Trading card packs are sealed by the manufacturer and their contents are random.
Returns & payment
Can I return an item?
Unused items in their original factory-sealed packaging can be returned within 14 days of delivery. Opened products, including opened card packs and boxes, can't be returned unless they arrived faulty. See our refund policy.
My order arrived damaged. What should I do?
Contact us as soon as possible with your order number and photos, and we will arrange a replacement or refund.
Can I pay later?
Buy now, pay later options are shown at checkout when available for your order.
Send us a message and we'll help.