Refund policy
Returns
We accept returns within 14 days of delivery. To be eligible, the item must be unused, unopened and in its original factory-sealed packaging, in the same condition you received it. Because our products are sealed collectibles, items that have been opened, built or had their seal broken cannot be returned unless they arrived damaged or faulty.
To start a return, contact us with your order number. We will reply with instructions on how and where to send the item. Items sent back without first requesting a return cannot be accepted.
You can also request a return from your account on our website. Return shipping is free for eligible returns.
Damaged, faulty or incorrect items
Please inspect your order when it arrives. If an item is damaged, faulty or not what you ordered, contact us as soon as possible with your order number and photos of the item and packaging, and we will arrange a replacement or refund.
Items that cannot be returned
- Products that have been opened, built or had their factory seal broken
- Opened trading card packs, boxes and cards
- Gift cards
Cancellations
You can cancel an order from your account within 15 minutes of placing it. After that, contact us with your order number and we will cancel it if it has not been dispatched yet.
Exchanges
The fastest way to get the item you want is to return the original item and, once the return is accepted, place a new order.
Refunds
Once we receive and inspect your return, we will let you know whether the refund is approved. Approved refunds are made to your original payment method within 10 business days. For cash on delivery orders, we will contact you to arrange the refund. Your bank or card provider may take extra time to process and post the refund. Original delivery charges are non-refundable unless the item arrived damaged, faulty or incorrect.
If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us.